3 articles · 1 interview
Editör
CX Team
Articles
AI-Era CX: Scaling Without Sacrificing Empathy to Automation
AI boosts efficiency but brings the risk of “artificial desensitization.” Smart routing and empathetic handoff can balance automation with a human touch.
Editör
3 min read
Tashkent
The Unchanging Face of Customer Experience
From Soviet queues to the shopkeeper’s credit ledger: customer experience has changed from times of scarcity to the digital age, but what customers want has stayed the same.
Editör
5 min read
Customer Experience in Our Region
A comparative look at the customer experience ecosystems of Türkiye, Azerbaijan, Uzbekistan and Kazakhstan: market maturity, digital CX, AI, customer expectations and core challenges.
Editör
4 min read
Interviews
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