89% of consumers say AI has made an experience with a company worse

59% of respondents expect faster responses and resolution when they know a company uses AI; 37% have received an AI answer that misunderstood their request, and 30% had to repeat information they had already given. In a separate Zingtree survey of 1,040 consumers, 90% said a smooth AI-to-human handoff would make them more willing to use AI again, while nearly 7 in 10 give up on AI after two or fewer failed attempts.