BCG’s 2026 Digital Government Citizen Survey, covering 44 countries, was released at AI Everything Abu Dhabi; the UAE also leads on digital government service usage, at 53%.
In the UAE, 76% of respondents say their latest digital government transaction was better than what they typically get from private-sector companies, and 82% use AI every week. Across the GCC, 49% believe the benefits of AI in government outweigh the risks (36% globally), though that optimism has declined since 2024. Support across the GCC for “AI for simple services, people for complex ones” rose nine points in two years, to 50%.
Source
WAM / BCG
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